Support
Stuck, found a bug, or lost something? We're here to help.
How do I report a bug?
In the game, open Settings (or the pause menu) and tap Report a problem. Pick what went wrong, add a line about it, and tap Email the report. It includes the details we need to fix it, so it's the fastest way to get help.
I got a new phone. How do I get my progress back?
Sign in on the new phone with the same Apple or Google account and open the game. It will offer to load your cloud save. You can also go to Settings → Cloud save → Load cloud save.
How do I restore something I bought?
Open the Store (the pink gem on the title screen) or Settings, and tap Restore purchases. It brings back the Supporter Pack and every look you've bought. Unspent gems travel with your cloud save.
Do I have to pay to play?
No. The whole game, every depth and almost every hero, pet and effect, is earned by playing. Gold is never sold, and there are no subscriptions. The optional Supporter Pack is a one-time purchase.
How do I change the language?
Settings → Language. Crypt Descent is available in English, Spanish, Brazilian Portuguese, German and French, and "Automatic" follows your phone's language.
How do I delete my data?
Settings → Erase all progress clears your device. To delete your cloud save and account data as well, email us and we'll take care of it within 30 days. See our Privacy Policy.
Still need help? Email us. A real person reads every message.